bg122 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how bg122 ("bg122", "we", "us", "our") collects, uses, stores, shares and protects the personal data of individuals ("you", "your", "Player") who access or use the bg122 platform at bg122.io, including all betting, casino, slot and fishing game services offered therein.

bg122 is committed to handling your personal data with transparency, integrity and respect. This Policy is written in plain, accessible English so that players across Bangladesh can clearly understand their privacy rights and our data obligations. Where legal terminology is unavoidable, we have provided plain-language explanations alongside it.

This Policy should be read alongside our Terms & Conditions, which are available at /terms-conditions, and our Responsible Gaming Policy at /responsible-gaming. Together, these three documents form the complete framework governing your relationship with bg122.

2 Data Controller

For the purposes of this Policy, the data controller responsible for your personal data is bg122, operating as an offshore online gambling and entertainment platform. bg122 determines the purposes and means of processing personal data collected through the bg122.io platform.

All data protection enquiries, subject access requests and complaints relating to this Policy should be directed to our dedicated privacy contact at [email protected] with the subject line "Privacy Request". bg122 will acknowledge your request within five (5) business days and provide a substantive response within thirty (30) calendar days.

3 Personal Data We Collect

bg122 collects the following categories of personal data from players. We collect only what is necessary for the purposes described in this Policy.

3.1 Registration Data

When you create a bg122 account, we collect the information you provide during registration, which may include your full legal name, date of birth, mobile phone number, email address, residential address (including city and district — for example, Dhaka, Chittagong, Sylhet, Khulna, Rajshahi) and your preferred currency (BDT).

3.2 Identity Verification Data (KYC)

To comply with our offshore licensing obligations and to prevent fraud and money laundering, bg122 may collect copies of identity documents including a national identity card (NID), passport, driving licence or birth certificate. We may also collect proof-of-address documents such as utility bills or bank statements, and proof-of-payment-method documents linking your bKash, Nagad, Rocket or bank account to your registered name.

3.3 Financial Transaction Data

We record all deposits and withdrawals processed through your bg122 account, including transaction amounts in Bangladeshi Taka (BDT), payment method identifiers (e.g. mobile wallet numbers for bKash, Nagad, Rocket, Upay), timestamps and transaction status. We do not store full card numbers or complete mobile banking PINs.

3.4 Gaming Activity Data

bg122 records all bets placed, games played, outcomes received, bonus claims made, and session information (start time, end time, session duration) associated with your account. This data is used for account management, dispute resolution, responsible gaming monitoring and platform improvement.

3.5 Technical and Device Data

When you access bg122, our systems automatically collect certain technical information including your IP address, device type, operating system, browser type and version, screen resolution, referring URL and pages visited within the platform. This data helps us maintain platform security, prevent multi-accounting and optimise the player experience.

3.6 Communications Data

If you contact bg122's customer support team, we retain records of that correspondence including the content of messages, timestamps and the resolution provided. This helps us maintain service quality and provide consistent support on follow-up contacts.

4 How We Collect Your Data

bg122 collects personal data through the following channels:

• Directly from you: Information you provide when registering, completing KYC verification, making a deposit or withdrawal, contacting customer support, or responding to promotions.
• Automatically: Technical and device data collected via server logs, cookies, and similar tracking technologies when you access and navigate the bg122 platform.
• From payment providers: Transaction confirmation data shared by bKash, Nagad, Rocket, Upay or bank transfer partners to verify that a deposit or withdrawal has been completed successfully.
• From identity verification partners: Verification outcome data (pass/fail/refer) shared by third-party KYC service providers when we ask them to verify the documents you have submitted.
• From fraud prevention and security services: Risk signals and device fingerprint data from third-party fraud prevention partners used to detect account takeover attempts, bot activity and multi-accounting.

5 Legal Basis for Processing

bg122 processes your personal data on one or more of the following legal bases, depending on the specific processing activity:

Where bg122 relies on legitimate interests as a legal basis, we have carried out a balancing assessment to confirm that our interests are not overridden by your fundamental rights and freedoms. You may request a copy of that assessment by contacting [email protected].

6 How We Use Your Personal Data

bg122 uses personal data for the following purposes:

• Account management: To create, maintain and administer your bg122 account, including processing login authentication, resetting credentials and managing account settings.
• Transaction processing: To process deposits and withdrawals in Bangladeshi Taka via bKash, Nagad, Rocket, Upay and bank transfer partners, and to maintain accurate financial records for each account.
• Identity verification: To verify that you meet the minimum age requirement of 21 years and to confirm your identity in compliance with bg122's offshore licensing obligations and anti-money laundering (AML) requirements.
• Customer support: To respond to your enquiries, investigate complaints, resolve disputes and provide ongoing account assistance through the bg122 support team.
• Responsible gaming: To monitor gaming activity for signs of problem gambling, to honour self-exclusion requests and deposit limit settings, and to proactively reach out where our algorithms identify potentially harmful patterns of play.
• Security and fraud prevention: To detect and prevent unauthorised account access, multi-accounting, bonus abuse, match-fixing and financial fraud. This may involve automated decision-making systems that flag accounts for manual review.
• Platform improvement: To analyse aggregate, anonymised usage data to improve the bg122 platform's features, performance, game selection and user experience for players across Bangladesh.
• Marketing communications: Where you have opted in to receive marketing messages, to send you personalised promotions, bonus offers, game recommendations and seasonal campaigns. You may withdraw your marketing consent at any time by contacting [email protected].
• Legal compliance: To fulfil bg122's obligations under applicable offshore gaming regulations, anti-money laundering laws and any court orders or regulatory directions requiring disclosure of player data.

7 Data Sharing and Disclosure

bg122 does not sell your personal data. We share your data only in the following limited circumstances, and only to the extent necessary for each specific purpose:

• Payment service providers: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank and other payment partners receive the minimum data necessary to execute and confirm your financial transactions. These providers operate under their own privacy policies and are subject to formal data processing arrangements with bg122.
• Identity verification providers: Third-party KYC and AML screening services receive copies of identity documents you submit for verification. These providers are contractually bound to use your data only for verification purposes and to maintain appropriate security standards.
• Fraud prevention and security partners: Anonymised device and behavioural signals may be shared with fraud detection service providers to identify suspicious activity patterns. No directly identifiable personal data (such as your name or NID number) is shared with these partners.
• Technology infrastructure providers: Cloud hosting, database management and content delivery partners who process data on bg122's behalf under strict contractual data processing agreements that prohibit independent use of player data.
• Regulatory and legal authorities: Where bg122 is required by court order, regulatory direction, or applicable law to disclose player information, we will do so. Where legally permissible, bg122 will attempt to notify you of such a disclosure request before complying.
• Business transfers: In the event of a merger, acquisition, restructuring or sale of bg122 or its assets, player data may be transferred to the relevant successor entity. Players will be notified of any such transfer and of any changes to data processing arrangements that result from it.

bg122 does not share your personal data with third-party marketers, social media platforms or advertising networks without your explicit prior consent.

8 Cookies and Tracking Technologies

bg122 uses cookies and similar tracking technologies on the bg122.io platform. Cookies are small text files stored on your device that help us deliver a consistent, secure and personalised experience.

bg122 uses the following categories of cookies:

• Strictly necessary cookies: Required for the platform to function correctly. These enable core functionality such as login session management, balance display and security token validation. These cookies cannot be disabled without breaking the platform.
• Performance and analytics cookies: Used to collect anonymised data about how players navigate the platform, which pages are visited most frequently, and where errors occur. This information is used exclusively to improve platform performance and user experience.
• Functional cookies: Store your preferences such as language settings, preferred payment method and game display options, so you do not need to re-enter them on each visit.
• Security cookies: Support bg122's fraud prevention and account security systems by storing session identifiers and device fingerprint tokens that help detect anomalous login activity.

bg122 does not use third-party advertising or retargeting cookies. You may manage cookie preferences through your browser settings. Please note that disabling strictly necessary cookies will impair your ability to use core platform features including login and transaction processing.

9 Data Security

bg122 implements a comprehensive, multi-layered security programme to protect your personal data against unauthorised access, disclosure, alteration, loss or destruction. Key security measures include:

• Transport-layer encryption: All data transmitted between your device and the bg122 platform is encrypted using 256-bit TLS (Transport Layer Security) protocol. This means your login credentials, payment details and personal information cannot be intercepted in transit.
• Data-at-rest encryption: Sensitive personal data stored on bg122's servers is encrypted using industry-standard AES-256 encryption. This protects stored data even in the event of a physical server compromise.
• Access controls: Access to personal player data within bg122's internal systems is restricted on a strict need-to-know basis. All internal access is logged, monitored and subject to regular audit.
• Two-factor authentication (2FA): bg122 supports 2FA for player accounts and requires it for all internal staff accounts with access to player data systems.
• Automated threat monitoring: bg122 operates 24/7 automated monitoring for suspicious activity, brute-force login attempts, unusual transaction patterns and other indicators of security compromise.
• Regular security testing: bg122's platform undergoes regular penetration testing and vulnerability assessments conducted by qualified security professionals.

10 Data Retention

bg122 retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal and regulatory obligations. The following indicative retention periods apply:

At the end of the applicable retention period, personal data is securely deleted or irreversibly anonymised so that it can no longer be associated with any individual. Anonymised, aggregate data may be retained indefinitely for statistical and platform improvement purposes.

11 Your Privacy Rights

bg122 recognises and respects your rights over your personal data. Depending on the legal framework applicable to your circumstances, you may have the following rights:

• Right of access: You have the right to request a copy of all personal data that bg122 holds about you. We will provide this in a clear, readable format within thirty (30) calendar days of a verified request.
• Right to rectification: You have the right to request correction of any personal data we hold that is inaccurate, incomplete or out of date. You may update basic account information directly via your account settings; for KYC document corrections, please contact support.
• Right to erasure: In certain circumstances, you have the right to request deletion of your personal data. This right is subject to exceptions where bg122 is required to retain data by law (for example, financial transaction records required for AML compliance). bg122 will inform you of any applicable exception at the time of your request.
• Right to data portability: You have the right to receive your personal data in a structured, commonly used and machine-readable format and to transmit it to another controller where technically feasible.
• Right to restrict processing: In certain circumstances, you have the right to request that bg122 restrict the processing of your data while a complaint or correction request is being resolved.
• Right to object: You have the right to object to processing based on legitimate interests, including profiling for marketing purposes. Where you object to marketing, bg122 will cease sending marketing communications immediately.
• Right to withdraw consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of processing carried out before withdrawal.

To exercise any of the above rights, contact bg122 at [email protected] with the subject line "Privacy Request". We will verify your identity before processing the request to ensure your data is not disclosed to an unauthorised person. There is no charge for exercising your rights in most circumstances.

12 Children's Privacy

bg122 is strictly an adults-only platform. Registration and use of the bg122 platform is limited to individuals aged 21 years and above. bg122 does not knowingly collect, process or store personal data from anyone under the age of 21.

If bg122 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data and close the associated account. Any winnings or bonus credits accumulated on an underage account will be forfeited.

If you are a parent or guardian and believe that a minor has registered on the bg122 platform using your or their personal details, please contact us immediately at [email protected] and we will investigate and act without delay.

13 International Data Transfers

bg122 operates as an offshore platform. Your personal data may be transferred to and processed in countries outside Bangladesh where bg122's infrastructure partners, cloud hosting providers or KYC service providers are located. These countries may have data protection laws that differ from those in Bangladesh.

Where personal data is transferred internationally, bg122 ensures that appropriate safeguards are in place to protect your data, which may include:

• Contractual clauses that impose data protection obligations equivalent to those in this Policy on the recipient.
• Transfers to countries or organisations that have been assessed as providing an adequate level of data protection for the specific processing activity.
• Data processing agreements that restrict the recipient's use of your data to the specific purpose for which it was transferred.

You may request further information about the specific safeguards applied to any international transfer of your data by contacting [email protected].

14 Updates to This Privacy Policy

bg122 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data processing practices, applicable legal requirements, or the products and services we offer. The effective date at the top of this Policy will be updated whenever material changes are made.

Where changes are material — meaning they significantly affect your privacy rights or how we use your data — bg122 will notify registered players via the email address or mobile number on their account no less than fourteen (14) days before the changes take effect. For non-material updates (such as corrections to wording or clarifications that do not alter the substance of data processing), changes will take effect immediately upon publication.

We encourage you to review this Policy periodically to stay informed about how bg122 protects your information. Continued use of the platform after any update constitutes acceptance of the revised Policy.

15 Contact Us

For all privacy-related enquiries, subject access requests, data correction requests, consent withdrawals or complaints, please contact bg122 using the details below:

For general account support, please visit the FAQ page. For information about responsible gaming tools including self-exclusion and deposit limits, please visit the Responsible Gaming page.