🛡️ ♾️ ⚖️

Player Wellbeing First

Responsible Gaming
at bg122

bg122 believes that gambling should be an enjoyable form of entertainment — never a source of financial stress or personal harm. Our responsible gaming programme gives every Bangladeshi player the tools, guidance and support they need to stay in control of their play at all times.

21+ Only

Self-Exclusion Available

Deposit Limits

Time-Out Tools

24/7 Support

Our Commitment

bg122 Plays Responsibly — So You Can Too

At bg122, we take responsible gaming seriously. We operate as a platform built for entertainment, and we are committed to ensuring that every player on bg122.io has access to meaningful tools that support healthy gambling habits. Our responsible gaming framework is woven into every part of the platform — from registration, through to daily play limits, right through to account closure options.

Gambling must remain a leisure activity with a budget you can comfortably afford to lose. If at any point you feel that gambling is affecting your finances, relationships or mental wellbeing, bg122 encourages you to use the tools described on this page or to contact our support team immediately at [email protected].

21+

Age Requirement

24/7

Support Access

৳0

Cost to Self-Exclude

SSL

Secure Platform

Player Protection Tools

Stay in Control with bg122's Tools

bg122 provides a comprehensive set of self-management tools that allow you to set boundaries on your gambling activity. All tools are available free of charge and can be activated immediately by contacting our support team.

Deposit Limits

Set a maximum daily, weekly or monthly deposit cap on your bg122 account. Once your limit is reached, no further deposits will be accepted until the period resets. Deposit limits can be reduced instantly, but increases require a 7-day cooling-off period — giving you a meaningful safety buffer against impulsive decisions. Limits apply across all payment methods including bKash, Nagad, Rocket and Upay.

Instant Activation

Loss Limits

Define the maximum amount you are comfortable losing within a set time period — daily, weekly or monthly. When your loss threshold is reached, your bg122 account will be temporarily restricted from further wagering until the period ends. This tool is especially useful for players in Dhaka, Chittagong and other major cities who want a hard financial ceiling on their entertainment budget.

Daily / Weekly / Monthly

Session Time Limits

Set a maximum session duration so that bg122 automatically prompts you to take a break once your chosen time is up. A notification will appear reminding you of how long you have been playing. If you choose to continue, the timer resets. Time limits are an effective way to prevent gambling sessions from running longer than intended, particularly during extended cricket or live casino sessions.

Configurable Duration

Reality Check Reminders

Enable periodic on-screen notifications at intervals you choose — every 30 minutes, every hour, or every 2 hours. Each reality check displays a summary of your current session: total time played, net result and current balance. This feature is designed to keep you grounded and aware of your activity rather than losing track of time during engaging gaming sessions.

Customisable Intervals

Time-Out (Cool-Off Period)

If you feel you need a short break from gambling, you can activate a temporary account suspension lasting 24 hours, 48 hours, 7 days or 30 days. During a time-out, your bg122 account will be locked for all gambling activity. Existing balances are preserved and withdrawals remain available. Time-outs take effect immediately and cannot be reversed once activated.

Immediate Effect

Self-Exclusion

For players who feel they need a longer or permanent break, bg122 offers full self-exclusion for a minimum period of 6 months, extending to 1 year, 5 years or indefinitely. During self-exclusion, your account is fully closed, all marketing communications are stopped, and you cannot create a new bg122 account for the duration of the exclusion period. Any remaining balance will be returned after an identity verification check. Contact [email protected] to activate self-exclusion.

Permanent Option Available

Warning Signs

Recognising Problem Gambling

Problem gambling can develop gradually. Being honest with yourself about your gambling behaviour is the first step towards staying in control. Below are common warning signs that gambling may be causing harm. If several of these apply to you, we strongly encourage you to use bg122's self-management tools or seek support immediately.

Remember: Gambling is intended to be a fun, recreational activity. It should never be used as a way to earn income, recover losses, or escape personal problems.

Chasing Losses: Continuing to gamble in an attempt to win back money you have already lost, often with larger bets than originally intended.

Gambling Beyond Your Means: Betting with money set aside for essential expenses such as rent, food, bills or school fees rather than discretionary entertainment funds.

Inability to Stop: Feeling compelled to keep gambling even when you want to stop, or finding it very difficult to walk away once you have started a session.

Secrecy and Dishonesty: Hiding your gambling activity from family members, friends or colleagues, or lying about the amount of time or money spent gambling.

Emotional Dependence: Using gambling as your primary way to manage stress, anxiety, boredom or difficult emotions — relying on it as a coping mechanism rather than for entertainment.

Borrowing to Gamble: Borrowing money, selling personal items, or taking loans specifically to fund gambling sessions — especially when combined with other warning signs listed here.

Self-Assessment

Ask Yourself These Questions

Answering honestly takes courage. If you find yourself answering "yes" to three or more of the following questions, we recommend activating a cool-off period or contacting our support team at [email protected].

Have you ever spent more money or time gambling than you originally intended when you started a session?

Have you gambled with money that was meant to cover essential living costs such as food, rent, transport or utility bills?

Do you find yourself thinking about gambling frequently when you are not playing — planning your next session or reliving past wins and losses?

Have you tried to cut down or stop gambling and found it genuinely difficult, or felt irritable and restless when you tried to do so?

Have you concealed your gambling activity or the scale of your losses from someone close to you — a partner, parent, or trusted friend?

Has gambling caused noticeable strain in your personal relationships, your work performance, or your financial situation in the past six months?

If you answered yes to 3 or more questions above: Please reach out to bg122's support team immediately or activate self-exclusion. You can also speak to a trusted person in your life. There is no shame in seeking help — taking action early is a sign of strength.

Step-by-Step Guide

How to Activate a Responsible Gaming Tool

Requesting a responsible gaming tool on bg122 is straightforward. All tools are processed by our support team, who are available around the clock every day of the year. There are no fees and no delays for limit reductions or account suspensions.

Response Time: All responsible gaming requests sent to [email protected] are acknowledged within one hour and actioned within a maximum of 24 hours. Time-out and self-exclusion requests are prioritised and actioned immediately where possible.

Access your account at bg122.io using your registered username and password. All responsible gaming tools are tied to your verified account, so you must be logged in to request changes. If you cannot log in, contact support directly at [email protected].

Identify the Tool You Need

Review the six tools described on this page — deposit limits, loss limits, session time limits, reality check reminders, time-out (cool-off), and self-exclusion. Choose the tool that best matches your current situation. If you are unsure which to choose, our support team can guide you.

Contact bg122 Support

Send a request to [email protected] with the subject line "Responsible Gaming Request". State clearly which tool you want, the parameters you want set (e.g., "daily deposit limit of ৳2,000" or "30-day time-out"), and your registered account username.

Receive Confirmation

bg122's support team will send you a confirmation message once your requested tool has been applied to your account. For time-out and self-exclusion requests, you will also receive a confirmation that your account has been restricted and that all marketing communications have been stopped.

✓

Review and Adjust Over Time

Responsible gaming is an ongoing practice. bg122 encourages all players to review their limits periodically and adjust them if their circumstances change. Remember: limit reductions take effect immediately, while limit increases require a 7-day waiting period to protect you from impulsive decisions.

Age Verification

bg122 is Strictly 21+ Only

bg122 maintains a strict minimum age policy. All players must be 21 years of age or older to register an account, make a deposit, or participate in any gambling activity on the bg122 platform. This policy applies to all players in Bangladesh and is enforced without exception.

During account registration and KYC verification, bg122 requires players to provide a valid government-issued identity document — such as a National Identity Card (NID) or passport — that confirms their full name and date of birth. Any account found to belong to a person under the age of 21 will be closed immediately, all winnings will be forfeited, and any deposits made will be returned after an investigation.

If you are a parent or guardian and you believe that a minor in your care has accessed or registered on the bg122 platform, please contact us immediately at [email protected]. We will investigate and act without delay.

🔞

Underage Gambling Prevention

Mandatory NID / passport verification for all new accounts
Date-of-birth check enforced at registration — no exceptions
Accounts flagged for age discrepancy are suspended pending review
Parents can request account investigation via support email
All content and marketing restricted to verified adult accounts

Support Resources

Where to Get Help

If gambling is causing you or someone you care about distress, there are multiple avenues for support. bg122's own team is available 24/7, and we also encourage players to reach out to broader mental health and financial counselling resources.

🎧

bg122 Support Team

Our dedicated responsible gaming support team is available around the clock, every day of the year. Contact us to activate any protective tool, raise a concern, or request a self-exclusion. All communications are treated with the strictest confidence.

[email protected]

🧠

Mental Health Support

Problem gambling is a recognised mental health condition. We encourage players in Bangladesh who are experiencing distress to speak with a qualified mental health professional. The Kaan Pete Roi helpline and the National Mental Health Helpline are available to provide guidance and referrals.

Mental Health Helpline: 16789

👨‍👩‍👧

Trusted People in Your Life

Sometimes the most effective support comes from people who know you. Sharing your concerns with a trusted family member, close friend, or religious advisor can be a powerful first step. You do not have to face this alone — reaching out takes courage and is a sign of self-awareness.

Talk to someone you trust

💰

Financial Counselling

If gambling has created financial difficulties, speaking to a certified financial counsellor can help you create a recovery plan. Banks such as Dutch-Bangla Bank, BRAC Bank and City Bank offer financial advisory services. Managing debt and rebuilding savings are achievable goals with the right support.

Contact your local bank

Play Responsibly

Gambling is Entertainment — Keep It That Way

bg122 is here to provide a safe, enjoyable experience for adult players across Bangladesh. Set your limits, play within your means, and enjoy cricket betting, live casino, slots and fishing games — all backed by our commitment to responsible gaming.

bg122 operates as an offshore platform. 21+ only. Please gamble responsibly and within your means.

Responsible Gaming at bg122